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  • Home
  • About Us
    • Vision and Mission
    • Alignment with UN SDG
    • Our Story
    • Our Founders
    • Media
  • Blog
  • Benefits
    • Sarvaay Spotlight
    • Quality Path
    • Chocolate Jaggery-Parenting Bliss
    • Jaggery’s Nutritional Magic
    • Turmeric Jaggery-Nourish Your Family
    • Pure Jaggery-The Gym Buddy
    • SARVAAY's Jaggery-Healthier Sweet Side
  • Testimonials
  • Publication
  • Contact
  • Stores
    • Pune Jaggery Stores
  • Order Now
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Replacement, Refund and Cancellation Policy

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  • Replacement, Refund and Cancellation Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food items cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@sarvaay.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: info@sarvaay.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info@sarvaay.com} for questions related to refunds and returns.

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We are passionate technologist strongly believing in "Small is Beautiful" philosophy of E.F. Schumacher for creating resource efficient appropriate technologies.

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Sarvaay Solutions LLP

+91 7666001248
info@sarvaay.com
Gat. No. 1641, Village Lavale
Tal - Mulshi, Pune - 412 115

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Mouthful Taste

Developed healthy nutritional jaggery forms and flavours to satisfy your daily sweet palate and get mouthful taste with every bite and every sip.

Assured Chemical Free Process

We want to drive a fundamental change for farmers and jaggery entrepreneurs to contribute to the health sector by providing 100% chemical-free jaggery using our Resource Efficient Jaggery Processing Plant, where the focus of the overall concept is quality and purity.

Scientifically Controlled Operations

A dedicated team of technologists from IIT-Bombay in a very methodical and scientific way has redefined the concept of the jaggery manufacturing process. Knowledge of fundamental concepts of heat transfer, thermodynamics, fluid dynamics, instrumentation, bio-chemical engineering, process operations etc applied to traditional farm-based post-harvest processing. Innovation involved a combination of science and passion for building the revolutionary technology to change the fate of traditional Indian sweeteners.

Highest Standard Hygiene In Jaggery Sector

Hygiene is an integrated part of our overall design. Our technology is a combination of science, nature and human behaviour to get a pure authentic healthy nutritional sweetener that is manufactured by FSSAI food safety standard guidelines. High standards of hygiene can help us to maintain the clean environment at our manufacturing facility and enable us to manufacture the highest quality product.

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